Processing Time & Price Shipping

Shipping costs vary depending on the shipping destination. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

Shipping & Handling

We process orders on business days which are Monday through Friday

– Processing Time: 2 – 7 days*

– Shipping: We use flat shipping rate of:

Standard Shipping: First item: 4.99 USD. Per additional item: 2.99 USD

Express Shipping: First item: 9.99 USD. Per additional item: 6.99 USD.

– Estimated Delivery: 12 – 20 days* (in regular seasons) excluding Sunday or more depends on holiday seasons. With the "Express Shipping" delivery package, the delivery time will be under 7-10 business days*.

(*This doesn’t include our 2-7 day processing time)

About Late Deliveries

Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. ellevesta.com cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:

Possible Reasons for Delay

Incorrect Address

Missing apartment, building, floor, or unit number

Severe weather conditions

International customs procedures

Order tracking

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 2-4 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

I ordered 2+ items, but only received one… where’s my order?

We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at [email protected] where we will promptly get back to you.

I send an Email but got no response?

Please check the email address that you sent it to and try again. We have a 24/7 days a week Support. In case there is still no reply, contact this Email: [email protected] we will answer back within 1 business day.

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

Orders shipped to APO addresses are done so via DHL Global Mail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

For any defective products, send us an e-mail at [email protected] for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item.

We will refund or reprint your order at no cost in the following cases:

- The product itself is flawed

- Design error: wrong design compared to information provided on our site

- The following information of product is not the same as the order: type, size

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What should you do?

For any refund request, you need to report to us within 14 days since you get your items. Please provide us following information to our support email: [email protected]

Your order/invoice ID

In case you get wrong item/ damaged item please send us a picture of the item you received.

Once we evaluate, the refund request will be processed within 1-3 business days. If the request is approved by our team, the refund is expected to be arrived in 2-3 business days.

Returns

If you receive the wrong or defective items, there is no need to return them to us. In this case, we always approve to issue you the refund. It is expected to be arrived in 2-3 business days.

Please Note: We do not process a refund, reprint or return in the following cases:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and

Your order did not arrive due to exceptional circumstances outside the control of our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).

The item is as described

Cancel (if applicable)

After making a purchase, customers have 24 hour to request cancellation.

Please be informed that a management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.

After that date, the item will be produced and we can’t support any further.

Exchanges

We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

– Firstly check your bank account again.

– Then contact your credit card company, it may take some time before your refund is officially posted.

– Thirdly, contact your bank. There is often some processing time before a refund is posted.

– Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

1.Completion time?

• 1-2 days (small, simple orders and does not include shipping time)
• 3-7 days or more (large, complex orders and does not include shipping time)

2.Why choose us?

• Unique and personalized products
• Meets all your needs
• High quality
• Competitive prices
• Professional service

3.I want to buy in bulk?

Please contact us via email [email protected] , please include product images, quantity desired and variations. We will respond within 48 hours

4.How to use discount code?

There are 2 types of discount codes:

• Automatic discount code: when eligible (add product to cart, buy in combo), discount code will be automatically applied
• Manual discount code: You will be provided with a discount code by the store that you can use at the cart or checkout page.